855.31.238.3355
travel@atcambodia.com

Booking Terms & Conditions / Payment

Travel Insurance*

We don’t cover your insurance but we strongly recommend you to buy it for yourself. 

Itinerary Is Subject to Change*

This itinerary is written based on our tour research expeditions. It should be read in order to get a good general impression and NOT as a detailed hour by hour itinerary. As we care about your safety and always want to increase customer’s experience, Adventure Travel Cambodia’s team can change parts of the tour due to weather terrain conditions depending on the season and customer requests. If the program is changed upon customer’s request, possible additional costs will be charged directly to customers.

Booking Conditions*

Before you go

Please note that from time to time our itineraries may be amended, either for operational reasons or in response to feedback from customers. Please ensure you have read the latest Trip Notes before booking or travelling on your tour.

Deposit payment

*Private Transfer

No need to make a deposit and no cancelation fee outside 48 hours. You can pay directly to you driver when meet before the tour start. All in cash (US dollar only)

*Day Tour & Excursion (or the total cost of less than USD $499)

No need to make a deposit and no cancelation fee outside 48 hours. You can pay directly to you guide when meet before the tour start. All in cash (US dollar only)

CANCELATION POLICY:

a) 3 and more days before departure – retention of deposit

b) Less than 2 days before departure – 100%

*Multi-day/Package Tour (or the total cost of USD $500 or higher)

We require a USD $150 (total deposit) non-refundable deposit by bank transfer as provide below in order to guarantee the booking . The rest of the payment, we would like to collect all in cash (US dollar only), you give all mount to your guide when meet before the tour starts. Please note that we will not refund the cost of any unused portion of your tour package. The rest of the payment,

  • If it’s in cash (US dollar only), you pay all mount to at your arrival or before the trip starts.
  • Else, you must make the final payment 2 weeks before the trip start with the same method as your deposit. The bank fee is covered by the transferor.
Option 1: Western Union to:
  • Receiver’s Name: Heng Chan Sithy (must write like this)
  • ID: 070142903
  • Address of ID: Keng Village, Chroybanteay Commune, Prek Prasob District, Kratie Province, Cambodia. 100602
  • Email: travel@atcambodia.com
  • Phone: +855 31 238 3355
Option 2: Bank transfer to:
  • Bank’s Name: ADVANCED BANK OF ASIA LIMITED., Head Office, #148, Preah Sihanouk Blvd., Phnom Penh, Cambodia
  • SWIFT CODE: ABAAKHPP
  • Account’s Name: HENG CHAN SITHY
  • Account’s Number: 000827925
  • Address: Road Preah Sihanouk, Krokor Village, Sangkat Krokor, Krong Kratie, Kratie Province, Cambodia. 100602
  • Email: travel@atcambodia.com
  • Phone: +855 31 238 3355
Option 3: Credit Cards:
  • We will send you the “Credit card application link”
  • Send us these copy to this email 
  • Note: A 3.5% transaction fee will be added to the amount paid by credit card to cover processing (e.g. payment x 1.035 = total amount credited to your card)

CANCELATION POLICY:

Should the client wish to cancel, cancellation charges will be imposed. All cancellation must be received in writing, sent to us via email. These are calculated from the day written notification is received by the Company or their agent as a percentage of the total tour price, including surcharges, as shown below:

a) 21 and more days before departure – retention of deposit

b) 20-14 days before departure – 50%

c) Less than 14 days before departure – 100%

*Note: This cancellation policy is for land service only and hotel cancellation is depending on each hotel policy!

Please note that we will not refund the cost of any unused portion of your tour package. In rare case, we cancel your tour, you will receive a complete refund of all payments you have made to us.

Confirmation of booking

Once a booking has been confirmed a confirmation invoice will be sent to you along with additional tour information including hotel name as soon as we get the confirmation from all the necessary reservations.

Booking Agreements

Adventure Travel Cambodia tipperary accepts bookings subject to the following conditions:

1. YOUR HOLIDAY CONTRACT

The contract is between the Company and the client, being any person travelling or intending to travel on a tour operated by the Company. The contract, including all matters arising from it, is subject to Cambodia law and the exclusive jurisdiction of the Cambodia Courts. No employee of the Company other than a director has authority to vary or omit any of these terms or promise any discount or refund.

2. HOTEL CHECK IN – CHECK OUT TIME:

  • Hotels check in – Check in time is generally 2:00p.m.
  • Hotel check out- Check out time is generally 12:00p.m, with extended check out granted subject to availability and agreement by participating hotels.